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Return Policy

www. Haltonhomelinen.com offers a 14-day refund for most merchandise purchased.  All items considered for a refund must be returned in “as new” condition, complete with all packaging materials.  For hygienic reasons, we cannot accept returns on any basic bedding or open-packaged bed linen which includes anything that has been washed or used.  In addition, we do not accept for refund or exchange the following products:  opened bed sheets, duvet covers, mattress pads, pillow protectors, sleeping  pillows, down duvets and polyester duvets.  Also any item that is a special or custom order cannot be returned unless authorized by the manufacturer and may be subject to a restocking fee.  All returns are subject to inspection and www.Haltonhomelinen.com reserves the right to refuse any merchandise.  Shipping, duty, brokerage and insurance charges are non-refundable, however, we will refund your original shipping cost if the return is a result of our error.  You must ship the item back at your own expense and are responsible or obtain insurance etc.  Please note, if you return an item and free shipping was part of your order, the shipping cost will be deducted from your total.  Please contact us by e-mail prior to shipping goods back to us at Haltonlinen@gmail.com to obtain a return authorization.

 

Returning Merchandise:

Please allow a minimum of 14 days for us to receive, inspect legitimacy and process your return.  If the item(s) to be returned are deemed acceptable and in line with our return policy we will refund the total value of the merchandise purchases including any taxes you were charged but excluding ANY delivery charge(s) including any extra duty or fees.  Adjustments to credit cards should appear within two billing cycles.  We will advise you by email when we have credited your credit card.

Return Packages to:  (using the carrier that is most convenient to you)

 

Halton Home and Linen Products

1216 Unity Road

Glenburnie, Ontario

K0H 1S0

If you have any questions regarding the above, please call us at 1-800-430-7894 – Monday to Friday 9 am to 4:30 pm EST or email us at HaltonLinen@gmail.com

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